Help!

Why should I join Groupbox?

Because Groupbox keeps you from losing contact with people, once and for all. You and your friends will automatically receive the following updated information from each other through Groupbox:

  • Events
  • Images
  • Emails
  • Birthdays
  • Blogs

You put in your contact info, your friends put in theirs, and everyone stays in touch. Free, easy, and surprisingly useful.

What do I do at Groupbox?

Send everyone you want to stay in touch with an email request for their contact information. Then you and your friends put in photos and contact information updates and you all stay in touch.

Who should I send a request to?

Send to family, old friends, co-workers, new friends, teachers... everyone. We've made Groupbox easy, useful, safe and free.

Free?

Yes, Groupbox is a free service. The costs of running it are pretty low, actually. We have no plans to charge our users for this service. We plan to pay for the costs of operating the service by putting ads on some parts of the site.

How do I invite my friends to join Groupbox?

Simply click here to sign in and send an email invitation to your friends and request their contact info. You can send an invite using your Hotmail address books or from your own email program.

How often will you email my friends and me?

We won't send you unsolicited email. We will send you useful emails that are core to the service. To start, we send you two emails to verify your email address and set up your account. Then we send you an email every three months to invite you to update your contact information. We also can send you a weekly summary of Friends' Updates – new photos, etc. The Friends' Update Email lets you easily and quickly stay current with many people. You can adjust the frequency of that email by going to settings page, and clicking on Change for the Preferences seciton of the page. There, you can adjust, or cancel altogether, the Friends Update emails.

How can I change my Display Name?

Simply click here to sign in, then go to update info and click Change next to "User Name" under Account Settings

How can I change the email address or password I use to Sign In?

To change your email address, simply sign in, then go to update info, click the Change link next to "Primary Email" under your Account Settings, and follow the instructions to to change your email.

To change your password, sign in, go to update info, click the Change link next to "Password" under your Account Settings, and follow the instructions to to change your password.

What if I've forgotten my password?

No worries. It happens all the time. We will help you reset your password if you click here.

Can I delete people from my list of friends?

Yes. Just go to see friends and find the friend you want to remove. On their profile page, click the "Remove Friend" link below their photo.

What should I do if I see inappropriate images?

We want to make sure Groupbox is safe for the whole family. We hate pornography and want your help to make sure there is none of it on Groupbox. If you see images that violate our Terms of Use, contain sexually explicit material or simply are offensive to you please contact us and we will take action immediately.

How old do I need to be to use Groupbox?

You must be 13 years old to use Groupbox. If you are over 13 years old and entered your birth date incorrectly, you can go back to the site and restart the registration process. You may need to clear your browser's history and cache, then open a new browser window and enter your correct birth-date. Once this has been completed, you should have no problem becoming a Groupbox member.

How can I send my feedback and comments?

We're eager for your feedback and ideas! Please send us an email here.

If you still have a question that was not answered above, please contact us and we will get back to you as quickly as we can. Thanks!